Reference

kangjitu Legal and account terms

kangjitu Legal sets out how account access, identity checks, payments and personal data are handled for Indonesian customers.

Account termsPrivacy controlsLocal-law access
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POLICY CONTACT

Three routes for Legal questions

A clear contact path helps when a Legal question affects your account or wallet status.

Account access desk Use this route when you need clarification about account terms, phone verification, a paused…
Wallet status desk Choose this path for a DANA, OVO, GoPay, QRIS, bank transfer or virtual account…
Privacy request path Send requests about personal data, cookie choices, stored records or a correction to the…
DATA PRACTICE

How we apply the Legal policy

We apply this policy through specific account steps rather than broad promises. Registration details are checked at the phone-verification stage, payment records are matched to the selected rail…

Data handling

We use account details to create access, verify the registered phone and connect payment status with the correct account.

Cookie choices

Cookies may support sign-in continuity, security checks and page preferences.

Account security

Keep your registered phone private and sign out on shared devices.

Record retention

We retain account and transaction records for the period described in the current Legal wording.

Policy owner

Questions about account terms, privacy wording or local access belong with our Legal contact path.

Change requests

For a correction to your name, phone details or other account data, submit the request through the privacy path.

Answers before you open an account

These Legal answers address the questions we hear before account creation and during wallet checks. Read them with the current notice, because access and eligibility depend on local law. If your situation is unusual, use the account or privacy contact path before submitting registration details.

kangjitu Legal covers account terms, phone verification, privacy, cookies, payment records, security steps, retention and access conditions. It applies where local law permits and should be read before registration.

Yes. Access depends on local law, your location and the account conditions shown at registration. If eligibility is unclear, contact our account-help route before submitting your details.

Phone verification helps connect the account to the person creating it and supports later security checks. It must be completed before account access, and a changed number may require ownership confirmation.

The policy treats DANA and QRIS records as transaction details linked to your account. Keep the receipt or reference available; we may compare it with the account record during a status check.

Yes. Use the privacy request path to ask for a correction to your registered name, phone details or another stored field. We verify account ownership before recording an approved change.

Cookies can support sign-in continuity, security checks and page preferences. You can adjust them in your browser, but blocking certain cookies may trigger another verification step or affect access.

Start with the policy contact path and identify the relevant section, account step or transaction reference. Do not include a password or wallet PIN; ownership checks may be requested separately.

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